From Friends Public Offer
Revision: 2026-10-03. Terms version: 2026-10-03-offer. New-plan refund policy: first-material-3-v1.
The Russian version of this offer prevails. This English text is provided for convenience.
1. Parties and acceptance
Provider: Individual Entrepreneur Lilya Gennadievna Chesnova, OGRNIP 320774600424255, INN 772985080404. Contact for service questions, claims and refunds: chesnova.lilya@yandex.ru.
This document is a public offer under Articles 435 and 437(2) of the Civil Code of the Russian Federation. The Customer is the organizer of a collection, a person with full legal capacity aged 18 or over. The Customer accepts the offer in full by confirming these terms before placing an order and paying for it, or by confirming a free order — on the "Try it" plan (Section 3) or with a promo code (Article 438(3) of the Civil Code). The terms version and time of acceptance are recorded.
Personal data processing is described in the Personal Data Processing Policy. Consent to processing is given separately.
2. What the service includes
From Friends helps an organizer collect contributions from people close to someone into a private web page. The organizer creates the collection, chooses questions and a plan, manages contributions and publishes the page in the Telegram Mini App. Participants reply in the Telegram bot chat with text, photos, voice notes and videos.
The bot may remind participants who opened the invitation but have not finished. There are no more than four reminders per participant, only in the daytime, Moscow time; the participant can turn them off.
The organizer personally sends invitations to participants and the link to the finished page to the recipient. The service does not message the gift recipient. The page is visible to people who receive the link; if a password is set, both the link and the password are required.
The Provider does not promise a specific number of replies: how many people reply and what they write depends on the participants.
3. New collection plans
| Plan | Contributors | Price | Access from first publication |
|---|---|---|---|
| Try it | Up to 3 | RUB 0 | 30 days |
| Closest Friends | Up to 6 | RUB 2,900 | 365 days |
| Your Circle | Up to 15 | RUB 5,900 | 365 days |
| All Together | Up to 50 | RUB 12,900 | 365 days |
The price is for the whole collection, not per participant. Content types and question settings are the same in all plans. More than 50 contributors or a special design are agreed separately through support.
The "Try it" plan is free (RUB 0), for up to 3 contributors, with access for 30 days from the first publication. One organizer may open no more than one free collection per calendar month, Moscow time; deleting the page does not reset this limit. A free collection cannot be renewed (Section 6), but can be upgraded at any time to one of the paid plans above at that plan's full price — after the upgrade, the terms for paid plans apply, including the 365-day access period. Since no payment was made, there is no refund for a free collection.
A contributor is a participant with at least one saved non-empty contribution. Opening the invitation without replying does not take a place. An organizer who replies as a participant counts the same way. Photos the organizer uploads personally do not take a place.
One collection can store up to 300 MB of photos, voice notes and videos in total; text is not counted. When the limit is reached, a new media file is not saved; saved files remain.
If the plan has no free places, a new reply is kept as a draft and joins the collection after the plan is upgraded. Deleting one reply does not free a place. Before the first publication, the organizer can release a participant's place only after all their ordinary replies have been removed and if they have not participated in an anonymous question. A place cannot be released after publication.
4. Payment and upgrades
The price with all discounts is calculated by the server and shown before payment. This is the final amount, with no other charges. Payment in rubles goes through T-Bank internet acquiring. The bank decides which payment methods appear on its form. An email is required for the receipt.
Before payment and the first saved reply, the plan can be changed either way. After that it can only be upgraded. An upgrade costs the price difference: RUB 3,000 from Closest Friends to Your Circle, RUB 7,000 from Your Circle to All Together, RUB 10,000 from Closest Friends to All Together. For a collection bought at an earlier price, the difference is calculated from the price saved at purchase; the exact amount is shown before payment. The new limit applies after payment is confirmed. Saved replies are not lost.
5. Promo codes
A promo code gives a discount on the first payment and does not apply to upgrades. Discounts do not combine. The server checks the promo code's validity period, plans and number of uses. A promo code can give a discount of up to the full price; this does not mean a cash payout. Separately from promo codes, a free collection can also be created on the "Try it" plan without a promo code — its conditions and limits are described in Section 3. A refund does not restore a used promo code.
6. Access period and storage
The access period starts with the first publication. Rebuilding and republishing do not extend it. An upgrade never shortens it.
Before the access period ends, the organizer can download an archive of the page in the app. After it ends, access to the page is closed. When and how source materials are deleted is set out in the Personal Data Processing Policy.
The Provider is not obliged to keep materials after the access period ends.
One-year renewal. For a published page on one of the paid plans in Section 3 (excluding collections in legacy mode, see Section 11, and the "Try it" plan, which cannot be renewed), the organizer can renew access for another 365 days for RUB 490 right in the app — including after the access period has ended, for as long as the original materials have not yet been deleted. The new expiry date is calculated from whichever is later: the current access end date or the moment of payment — so renewing early never shortens the period already paid for and never "wastes" time. Renewal can be done repeatedly; only one unpaid renewal payment per collection is allowed at a time. Once the materials have been deleted, renewal is no longer available — access to that page cannot be restored.
7. Participants' materials
The organizer and participants are responsible for what they upload: they must have the right to publish these texts, photos, voice notes and videos, including images of other people. Materials that break the law or violate other people's rights are not allowed.
The Provider does not review materials in advance. The Provider may remove a material or restrict access to a page after a reasoned complaint or a detected violation and will inform the organizer.
Each participant can edit or delete their ordinary replies while the collection is open and delete their data with the /delete_me command. Anonymous replies are not linked to their author, so they cannot be deleted through the bot; the participant can write to the Provider with such a request.
8. Cancellation and refunds
Refund for too few replies. If fewer than three participants have saved at least one non-empty contribution by the collection deadline, the full amount paid is refunded, including upgrade payments. The organizer deleting individual replies does not undo the fact that they were saved. The Provider checks the grounds and processes the refund manually; to request it, write to chesnova.lilya@yandex.ru.
Cancellation at will. The Customer may cancel the service at any time by writing to chesnova.lilya@yandex.ru (Article 32 of the Consumer Protection Law, Article 782 of the Civil Code). If no reply has been saved and the page has never been published by then, the full amount is refunded. Otherwise, the amount is refunded minus the Provider's actual expenses; the Provider sends the calculation with its reply.
Refunds are made by the original payment method no later than 10 days after the request. The time for the money to reach the card depends on the bank. A free order has no cash refund; if an upgrade was paid, that payment is refunded when the conditions are met.
9. Liability and availability
The Provider aims to keep the service running without interruption but does not guarantee it: maintenance and outages of Telegram, the bank, hosting and networks are possible. If the service has a defect, the Customer may make the claims provided for by Russian consumer protection law.
The Provider is not responsible for the content of participants' materials or for who the organizer shares the page link with.
These terms do not limit consumer rights established by Russian law.
10. Changes and disputes
The Provider may change this offer by publishing a new revision on this page. A paid collection stays under the revision accepted at payment.
Claims can be sent to chesnova.lilya@yandex.ru; the Provider replies within 10 days. Disputes are governed by Russian law; a consumer may go to court at their place of residence.
11. Earlier collections
Collections created before the 30 September 2026 revision takes effect keep the terms accepted earlier, regardless of payment status. The 300 MB limit does not apply to them retroactively. Collections in legacy mode keep the refund if fewer than three participants completed the survey by the collection deadline.